Wednesday, August 20, 2008

oh the joys of Fed Ex

Go figure this one out...

A customer from the UK needed some books urgently, and it was getting late last week Wednesday afternoon. I said we'd do our best and according to the FedEx website, even if we shipped it that late in the day it was still considered "today" and would arrive there Friday...because if we shipped Thursday it wouldn't arrive til Monday which was too late for them to use the book.

So I work with our recptionist to fill out all the airbills and make copies of invoices, etc. Then I sit back and watch the tracking online.

They arrived at Fed Ex at 7pm Wednesday.

They got to my customer at noon (6am here) Friday.

Yes, you did the math right. 35 hours, door-to-door.

Then last Friday I mail out Ceci's package containing Gianna's "welcome to the world" gift. The Fed Ex site says it will arrive Monday.

Monday comes, and the tracking online says "couldn't find recipient." uh, say what? I've sent things to her home before. So Ceci calls Fed Ex on Tuesday, and they will deliver it they say....

Tuesday, the Fed Ex site says that "no delivery attempted due to weather." Okay, this is Texas. What sort of weather would this be??

FINALLY, today, Wednesday, it was left on her doorstep at 3:30pm.

120 hours. to TEXAS. $5
36 hours. to the UK. $279

I guess this is one of those cases where you get what you pay for.



Aubrie said...

Okay, seriously...that is one EXPENSIVE book!

They honestly couldn't get that book cheaper? That's insane!!

Helen said...

that was the shipping cost. on 70 copies of a small book.